Legal

Terms & Conditions

Welcome to our website. By browsing and using this website, or by booking a tour with us, you agree to comply with and be bound by the following terms and conditions of use, which govern our relationship with you in relation to this website and our travel services.

Last updated

  1. 01

    Booking & Payment Policy

    Reservations: A booking is considered confirmed only after we receive a formal written confirmation and the required initial deposit.

    Payment Schedules: The remaining balance of the tour package must be settled in full prior to your arrival date, or according to the specific timeline outlined in your customized itinerary invoice.

    Currency: All prices are quoted in USD (or local currency as specified) and are subject to change in the event of major government tax revisions or unforeseen currency fluctuations.

  2. 02

    Amendments & Customization

    We specialize in bespoke itineraries. While we make every effort to accommodate last-minute changes to your pace or style, modifications requested after booking confirmation may incur additional charges based on third-party supplier policies (hotels, transport, local guides).

  3. 03

    Cancellation & Refund Policy

    Cancellation fees depend entirely on how close the cancellation date is to your scheduled arrival.

    Standard Cancellations: Cancellations must be submitted in writing. Refunds will be processed minus any non-refundable deposits made to boutique hotels, wildlife safaris, or specialized local excursions.

    No-Shows: No refunds will be issued for no-shows, early departures, or unused itinerary segments (e.g. missed meals, tours, or transport) due to personal choice.

  4. 04

    Travel Insurance & Documentation

    Passports & Visas: It is the traveler's sole responsibility to ensure they hold a valid passport (minimum 6 months validity from the date of entry) and the appropriate tourist visa (ETA) for Sri Lanka.

    Insurance: We strongly recommend that all guests purchase comprehensive travel insurance covering trip cancellations, medical emergencies, personal baggage, and adventure sports activities before arrival.

  5. 05

    Limitation of Liability

    While we carefully select premium local partners, transport providers, and accommodations, we act only as an agent. We cannot be held liable for injury, loss, damage, delays, or disruptions caused by natural disasters, weather conditions, airline schedule changes, or acts of God.

    We reserve the right to alter itineraries or transport routes in the interest of safety, comfort, or local road conditions.

  6. 06

    Website Use & Intellectual Property

    The content, design, layouts, and imagery (including our gallery captures) displayed on this website are protected by intellectual property laws. You may not copy, reproduce, or repurpose any text or media for commercial use without our explicit written consent.

Still have questions?

Our travel team is happy to walk you through any clause before you book.

Talk to us